You can request a return, exchange or refund within 14 days of receiving your order for any of the following reasons:

• Change of mind: you no longer want the product. The device must be returned in the condition you received it, with all accessories and the original packaging.

• You received an incorrect product.

• You received a damaged or defective product, or it isn't working as described. Please share photos or a video of the issue so we can process your request faster. Damage on arrival should be reported within 3 business days of delivery.

Returns are free. For any eligible return within 14 days, including change of mind, an incorrect or defective product, or a reported issue that our technicians cannot reproduce, we provide a free return label and a full refund. No processing, shipping, restocking or inspection fees apply.

Misuse fee: charges only apply where customer misuse is confirmed. If our inspection confirms the device was damaged, altered or misused after delivery (for example physical or liquid damage, a dented or scratched device, missing accessories, or tampered parts or serial numbers), we will share the inspection findings and photos with you, and a fee of 25% of the product price will apply.

Upon returning the item after 14 days, you will not be able to get a refund, but you will be able to take advantage of the 1-year limited warranty. 

If your item is not functioning correctly, we will be happy to repair or replace it. 

Popsy only accepts returns for items purchased directly from the site.

1. The product is returned in the condition you received it, in its original packaging;

2. All accessories are included;

3. The device is signed out of all accounts (Apple ID/iCloud, Google, etc.).

1. Products damaged, altered or misused by you after delivery;

2. Any consumable product which has been used or installed;

3. Products with tampered or missing serial numbers

You have 14 days to make a return. You must contact us and send back the item within 14 days of delivery.

Submit a return form here:

EN

https://popsy.app/refund-form

AR

https://popsy.app/refund-form

Please note: Disconnect your iCloud device and Google account before returning your item.

1. Items must be returned undamaged, and with original package.

Note:

2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-Popsy products.

3. If you receive a damaged/defective item, please contact Popsy Customer Service within 24 hours of receipt.

4. If accessories are missing or the product was damaged after delivery, the misuse fee described under "Are there any return fees?" applies.

We will send it via email.

Yes! Just let us know which product you'd like to exchange to and we will ship it to you.

Please note: Your new chosen product will be shipped only after your return is verified and accepted.

Your request will be processed within 10 business days after we receive your return. The refund will be issued to your original payment account, as per your request.

Note:

1. Your refund includes the full amount paid, including any shipping fees. Charges only apply where misuse is confirmed, as described above.

2.Please contact us within 14 days if you have any issues with your orders. Note that overdue requests may not be accepted.

3. If you have any issues with your return, you must contact Customer Support within 14 days after your order was first placed.

You can cancel your order at no cost. If it hasn't shipped yet, we'll cancel it right away. If it has already been dispatched, we recommend accepting the delivery and submitting a free return request. If you decline the delivery instead, you'll receive a full refund once the order is back with us.

Submit a warranty request to our customer service team. They will contact you and send a free return label as soon as possible, and ask for your purchase and fault details. Once we receive the product, we inspect it and repair or replace it. If neither is possible, we'll arrange a partial or full refund in cash or store credit. We aim to settle all claims within 10 business days.